1. INTRODUCTION

This privacy policy ("Privacy Policy") describes how QA Personal v1 ("we," "our," or "us") collects, uses, discloses, and otherwise processes information, including personal information in connection with our restaurants and related services. This includes our dine-in locations, takeout and delivery services, reservations, loyalty programs, websites, mobile-optimized ordering platforms, Wi-Fi networks, in-store kiosks, point-of-sale systems, customer communications, and other interactions you may have with us (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us when you use our Services. The categories of information we collect may include:

i. Personal Information: Such as your name, email address, phone number, mailing address, and other similar contact details.

ii. Transaction Information: Information related to purchases or orders you make through the Services, including order details, order history, payment confirmations, and gift card purchases.

iii. Reservation Information: Details you provide when making a reservation, including party size, preferred date and time, and any special requests.

iv. Communications Information: Information contained in your communications with us, including customer support inquiries, messages, feedback, and survey responses.

v. Preferences and Account Information: Information regarding your preferences, such as dietary preferences, favorite locations, and communication preferences. If you participate in a loyalty or rewards program, this may also include account details and rewards activity.

The specific information we collect depends on how you interact with our Service.

3. INFORMATION WE COLLECT AUTOMATICALLY

When you access or use our Services, we may automatically collect certain information about your device and your interaction with the Services. This may include device information, such as device type, operating system, browser type, and unique device identifiers (UDID); internet or other electronic activity information, such as browsing activity, pages viewed, links clicked, referring URLSs and access times; and general location information, such as your city, state, or ZIP code, which is inferred from your internet protocol (IP) address. If you access our in-restaurant Wi-Fi networks, we may collect limited device identifiers and network usage information in accordance with applicable law and our posted notices

Audio and Visual Information

We may use video surveillance in and around our restaurant locations for purposes such as safety, security, fraud prevention, and loss prevention. In addition, subject to applicable laws, customer service calls may be recorded or monitored, for quality assurance, training, and operational purposes.

Information We Receive from Third Parties

We may receive information about you from third parties in connection with the operation of our Services. Such third-party sources may include delivery marketplaces and reservation platforms, payment processors, marketing and analytics providers, and social media platforms when you interact with our pages or content.

We may also receive information from affiliated entities and contracted service providers that support our restaurant operations, technology infrastructure, customer support, and business analytics.

4. HOW WE USE THE COLLECTED INFORMATION

We use the information we collect to provide, operate, and improve our Services and ensure a seamless experience for you. This includes processing orders, reservations, payments, and deliveries, as well as managing customer accounts and loyalty programs. Your information also helps us communicate with you, respond to questions or feedback, and send important updates such as order confirmations, service messages, and administrative notices.

We use information to support our business and restaurant operations, including staff training, quality control, fraud prevention, security, and loss prevention. It also allows us to analyze trends and insights to enhance our menus, Services, and overall customer experience.

Where allowed by law and based on your preferences, we may use information for marketing, promotions, and loyalty communications. Finally, we use information to meet legal obligations, enforce agreements, and protect the rights, property, and safety of our business, customers, and others.

5. WHO DO WE SHARE YOUR INFORMATION WITH

We may share or disclose the information we collect to operate, provide, and improve our Services. This includes sharing information with service providers and vendors who perform services on our behalf, such as payment processors, point-of-sale (POS) providers, delivery and logistics partners, IT and cloud service providers, analytics providers, identity verification services, and other third parties necessary to support our business operations.

Information may also be shared with marketing and promotional partners to support advertising campaigns, promotions, and loyalty programs, in accordance with applicable law and your preferences. We may disclose information to professional advisors, as well as to government authorities or law enforcement agencies, where required by law, regulation, or legal process.

In connection with a merger, acquisition, financing, or other business transactions, we may share information with relevant parties involved in such transactions. We may also share aggregated or de-identified information that does not reasonably identify you with third parties for research, analytics, or marketing purposes.

Finally, we may disclose information when necessary or appropriate to protect our rights, property, or Services; enforce agreements and policies; ensure the safety of our business, customers, or others; prevent fraud or security incidents; or comply with applicable legal obligations.

6. RETENTION OF INFORMATION

We keep your information for as long as it is needed to provide our Services, fulfill the purposes outlined in this Privacy Policy, or as mandated by law.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our websites, mobile applications, and online ordering platforms use cookies and similar tracking technologies to enable core functionality, remember your preferences, analyze traffic and usage patterns, and support marketing and advertising activities.

We, and our third-party service providers, may use cookies, pixels, software development kits (SDKs), and other similar technologies to automatically collect certain information about your interactions with our Services for purposes such as operating and improving the Services, understanding how users engage with us, to enhance functionality, and for relevant marketing communications.

You may control or manage cookies through your browser or device settings. Please note that disabling or restricting cookies may limit the availability or functionality of certain features of the Services.

Tracking Technologies and Do Not Track Signals

Some web browsers offer a “Do Not Track” (“DNT”) feature that signals a user’s preference regarding the collection of information about online activities over time and across third-party websites. At this time, our Services do not respond to DNT signals and operate in accordance with this Privacy Policy regardless of whether a DNT signal is received. If we begin responding to DNT signals in the future, we will update this Privacy Policy to describe our practices accordingly.

8. COMPLIANCE WITH CAN-SPAM ACT

We comply with CAN-SPAM Act. You can opt out of receiving further email correspondence from us at any time. Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, reservation updates, or important service notices. If you believe that you have received an unsolicited commercial email from us in violation of this Act, please contact us by sending us an email provided in the ‘Contact Us’ section of this Privacy Policy.

9. CALIFORNIA PRIVACY RIGHTS

This section applies to residents of California. As modified by the California Privacy Rights Act (CPRA), the California Consumer Privacy Act (CCPA) provides California consumers with the following rights regarding the collection, use, sharing, sale, and other processing of their personal information:

i. Right to know: You have the right to know what personal information has been collected about you, including:

a. The categories of personal information collected;

b. The sources from which the information is collected;

c. The business or commerical purposes for collecting, selling or sharing the personal information;

d. The categories of third parties with whom personal information is disclosed;

e. The specific pieces of personal information we have collected about you.

ii. Right to Access: You may request access to your personal information, including a copy in a format that can be easily transmitted to another data controller.

iii. Right to Delete: You may request the deletion of your personal information, subject to certain legal and operational exceptions.

iv. Right to Correct: You may request correction of any inaccurate personal information we maintain about you.

v. Right to Opt-Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

vi. Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information.

How to Exercise Your Rights

To exercise your rights, you or your authorized agent may contact us using the information in the Contact Us section of this Privacy Policy, with the subject line: “Invocation of Rights under CCPA/CPRA.” We may need to verify your identity or authority to make the request and confirm that the personal information relates to you. Requests that cannot be verified may not be fulfilled.

10. CHILDREN’S PRIVACY

Our Services are not directed to children under 13 (or under 16 in California). We do not knowingly collect personal information from minors without appropriate consent. If such information is discovered, we will delete it promptly.

11. SECURITY OF INFORMATION

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. No system is completely secure, and we cannot guarantee absolute security.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing the information.

13. CHANGES TO PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Your continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

QA Personal v1

Email: ahmed.saeed@aioapp.com

Phone: +13085530928

Address: 368 E Campbell Ave